Healthcare Customer Support Representative - Bali, Indonesia

Join Stark Asia Solutions Inc. as a Healthcare Customer Support Representative in the vibrant heart of Bali! This is your opportunity to make a meaningful impact by providing exceptional service to members navigating healthcare insurance inquiries. In this dynamic role, you'll be the first point of contact for our clients, ensuring their questions and concerns are addressed promptly and professionally. Based in Canggu, you'll be part of a team dedicated to delivering top-notch customer support in a beautiful and inspiring environment.

As a Healthcare Customer Support Representative, you'll handle a variety of tasks, from processing claims to assisting with policy inquiries. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping others. With Stark Asia Solutions Inc., you'll have the chance to grow your skills and contribute to a company that values its employees and clients alike.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries about healthcare insurance policies and benefits.
• Process and manage customer claims using Zendesk and Salesforce.
• Assist customers with policy renewals and updates.
• Provide technical support for our healthcare insurance portal.
• Document and track customer interactions for quality assurance.
• Collaborate with the customer service team to ensure consistent service quality.
• Stay updated on industry trends and regulatory changes in healthcare insurance.
• Provide feedback and suggestions for improving customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication skills, both written and verbal.
• Proficiency in English, both spoken and written.
• Familiarity with customer service software like Zendesk and Salesforce.
• Basic understanding of healthcare insurance policies and procedures.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset with a passion for helping others.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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