Junior Collection Field Officer - Fifgroup Cikarang

Join Fifgroup as a Junior Collection Field Officer in Cikarang and play a pivotal role in ensuring timely loan repayments while building strong customer relationships. This entry-level position offers a unique opportunity to develop your skills in financial services, with a focus on collections and customer service. In Cikarang, you'll work closely with our team to implement our collection strategies and maintain high standards of customer satisfaction.

As a Junior Collection Field Officer, you'll be responsible for visiting customers to remind them of their loan obligations and assist them in making timely payments. You'll use tools like Excel and our in-house CRM system to track and manage collections efficiently. This role is perfect for someone looking to start their career in finance, with opportunities for growth and skill development within Fifgroup.

📋 Tanggung Jawab Pekerjaan

• Visit customers to remind them of their loan obligations and assist them in making timely payments.
• Use Excel and our in-house CRM system to track and manage collections.
• Build and maintain strong customer relationships to ensure high satisfaction and loyalty.
• Report collection activities and customer feedback to the team.
• Follow up on overdue payments and work with customers to find suitable solutions.
• Assist in training new hires and maintaining high standards of customer service.
• Stay updated with industry trends and best practices in collections.
• Participate in team meetings and contribute to the development of collection strategies.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• 1-2 years of experience in customer service or collections (preferred but not required).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using Excel and other basic office software.
• Valid driver's license and reliable transportation.
• Fluency in Indonesian and English (spoken and written).
• Willingness to travel and work in various locations within Cikarang.

🛠️ Keahlian

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